Frequently Asked Questions
What will be covered?
We will cover your TV against breakdowns including electrical and mechanical faults.
What is the difference between an extended warranty and a TV Protect Insurance policy?
Most extended warranty insurance covers you for electrical faults when your original manufacturer's policy ends. A TV Protect policy will cover you against electrical or mechanical faults after your manufacturers warranty expires saving you hundreds of pounds of repair costs.
Why do I need TV Protect?
It can be extremely expensive to repair your TV, and on many occasions faults may not even be possible to resolve. Sometimes people decide to buy a new TV costing them hundreds of pounds. By deciding to purchase TV Protect you can relax knowing that you will receive a first class service, no surprise bills and full technical support 363 days a year.
Are there any other charges should I make a claim?
Yes, there is an excess which needs to be paid before a claim can go ahead. This is £40 for all TVs with cover amount of £200 or less, £75 for all others. An additional excess of £30 will be applied for claims made within the first 3 months of the policy start date.
What are our standards?
We believe that TV Protect currently offer the cheapest quality TV warranty product.
How can I buy cover?
Simply complete the form online and you'll be covered subject to our terms and conditions.
What is method of payment?
You can make payments from your credit/debit card or via direct debit, once we have received your payment your policy will begin.
How do I make a claim?
All claims must reported online. Take a look at our terms and conditions, which can be found at Row.co.uk
for the full guide on how to make a claim. If you get stuck at any point please call our customer service team on 0844 3186871, they'll be happy to help!
I'm not happy, what shall I do?
We're sorry to hear that, especially as we want you to be really happy with our service and strive to ensure customer satisfaction. Let's get it sorted. Email firstname.lastname@example.org
for help and if that doesn't hit the spot, please email our customer satisfaction team via email@example.com
You can also find details of the full complaints procedure in our terms and conditions at Row.co.uk