Frequently Asked Questions

Bullet point What will be covered?

We will cover your TV against breakdowns including electrical and mechanical faults.

Bullet point What is the difference between an extended warranty and a TV Protect Insurance policy?

Most extended warranty insurance covers you for electrical faults when your original manufacturer's policy ends. A TV Protect policy will cover you against electrical or mechanical faults after your manufacturers warranty expires saving you hundreds of pounds of repair costs.

Bullet point Why do I need TV Protect?

It can be extremely expensive to repair your TV, and on many occasions faults may not even be possible to resolve. Sometimes people decide to buy a new TV costing them hundreds of pounds. By deciding to purchase TV Protect you can relax knowing that you will receive a first class service, no surprise bills and full technical support 363 days a year.

Bullet point Are there any other charges should I make a claim?

Yes, there is an excess which needs to be paid before a claim can go ahead. This is £40 for all TVs with cover amount of £200 or less, £75 for all others. An additional excess of £30 will be applied for claims made within the first 3 months of the policy start date.

Bullet point What are our standards?

We believe that TV Protect currently offer the cheapest quality TV warranty product.

Bullet point How can I buy cover?

Simply complete the form online and you'll be covered subject to our terms and conditions.

Bullet point What is method of payment?

You can make payments from your credit/debit card or via direct debit, once we have received your payment your policy will begin.

Bullet point How do I make a claim?

All claims must reported online. Take a look at our terms and conditions, which can be found at Row.co.uk for the full guide on how to make a claim. If you get stuck at any point please call our customer service team on 0844 3186871, they'll be happy to help!

Bullet point I'm not happy, what shall I do?

We're sorry to hear that, especially as we want you to be really happy with our service and strive to ensure customer satisfaction. Let's get it sorted. Email customerservices@row.co.uk for help and if that doesn't hit the spot, please email our customer satisfaction team via complaints@row.co.uk You can also find details of the full complaints procedure in our terms and conditions at Row.co.uk